How do I return an item?

  • All items, except Special Deals, can be returned after obtaining an RMA within 30 days for a full refund provided they are in their original, unopened packing and in their original, undamaged, condition and subject to below conditions. Return freight will be for account of the buyer.
  • In order to return items please contact customer service by email to [email protected] mentioning your order number in order to obtain a Return Material Approval (RMA) in writing. Please always contact customer service for approval/RMA with detailed information on returning an item before doing so. Returns without RMA may be subject to a restocking fee. Return freight will be for account of the buyer.
  • Items purchased online and received "dead on arrival" may be returned within 30 days of receipt of the goods in their original packing for an exchange, provided the goods are not physically damaged. Return freight will be for account of the buyer.
  • Items purchased online and returned for other reasons than above within 30 days of receipt of the goods in their original, opened or unopened packing, provided the goods are not physically damaged, and subject to being tested and found to be fully working, may be subject to a re-stocking charge of up to 15%. Return freight will be for account of the buyer.
  • Items returned within 30 days in physically damaged condition or with opened or non-original packing or without supplied accessories may be subject to a restocking fee of up to 50% if still in sell-able condition. Return freight will be for account of the buyer.
  • Items returned within 30 days physically damaged beyond repair/resale are subject to a restocking fee of up to 100%. Return freight will be for account of the buyer.
  • All restocking fees are solely at the discretion of the Company.