How do I return an item?

  • Items purchased online and received "dead on arrival" may be returned within 15 days of receipt of the goods in their original packing for an exchange, provided the goods are not physically damaged. Return freight will be for account of the buyer.
  • Items purchased online and returned for other reasons than above within 15 days of receipt of the goods in their original unopened packing, provided the goods are not physically damaged, and subject to being tested and found to be fully working, will be subject to a 20% re-stocking charge. Return freight will be for account of the buyer.
  • Items returned within 15 days in physically damaged condition or with opened or non-original packing or without supplied accessories will be subject to a 50% restocking fee if still in sell-able condition. Return freight will be for account of the buyer.
  • Items returned within 15 days physically damaged beyond repair/resale are subject to a restocking fee of up to 100%. Return freight will be for account of the buyer.
  • No returns are permitted without the Company’s prior agreement through the issuing of a Return Material Approval (RMA) in writing. Please always contact customer service for approval/RMA and detailed information on returning an item before doing so. All restocking charges are solely at the discretion of the Company. Thank you.